No call to tell me what the CES light code was. No call when car was ready. I got there and only one poor guy (Nick) was working the desk trying to get to 5 other people - felt bad for him - did the best he could. Notes on one of my issues were vague/incomplete. Figured at least it’d be washed for me, but wasn’t. Driving from the burbs to the city for service wasn’t worth it. Will take elsewhere.

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Had a wonderful experience . Jermaine Greeted me with a warm & professional attitude. He worked diligently to make sure my vehicle would be ready for my long Thanksgiving drive. He followed up with me promptly to review all service suggestions... and he stayed late to ensure my paperwork was completed for a smooth checkout. The service department makes me very happy we chose Berman Infinity!

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Ramón anticipated all of my needs and exceeded all of my expectations. His charisma and expertise are immeasurable, and Berman is very lucky to have him.

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These locations is very professional and have excellent customer service, the staff treat you as if you were on of them, that says a lot for a company

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I came in for an oil change and they took me right away. I was able to wait in the waiting area and enjoy a coffee and a comfortable setting. The customer service by Nick was excellent

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