Customer Testimonials
Great experience and really appreciated the time Ian and staff took to answer my questions!
Brian and Angelo were great at advising on next steps and looking into concerns! Highly recommended.
If I could give 6 stars I would. Since the purchase of my Q50 in 2017, I have experienced nothing but great service from Berman INFINITI. The staff is very knowledgeable, helpful, and accommodating, and the pricing is very competitive. The waiting room is always clean and stocked with snacks. I actually live closer to another dealership, but I prefer to come here based having such positive experiences. Shout out to Christopher Delgado who handled my service today. I booked a last minute appointment online and he was ready for me when I arrived. I didn't wait long and the complimentary ...
I have a 2014 infinity that has been taken care of in many places during its life. I used to talked to lots of service reps about my broken rear mirror cover, what I got from them is “I have to replace the whole thing but not just broken part on mirror, which will cost thousands of 💸. Also there is small piece of cover fell off the driver side door handle, that I thought I can just have someone put the piece back on it and glue it. However, the most service places and reps all gave me same answer of “...
Angelo took excellent care of my vehicle while it was being serviced at INFINITI, would recommend for everyone to look for Angelo and he’ll take excellent care of you and your vehicle guaranteed!
Highest level of customer service! Brian’s attention to detail, guidance and education keeps me coming back. Outstanding service advisors that really care.
Brian was great! He provided excellent customer service!
Great service! Thanx Brian and Chris! In and out on a oil change!
Angelo was amazing when I called Berman to speak with someone and explain my situation. Angelo was the person on the other end of the phone listening and said Mrs.Harris I am here to help you. From our very first interaction Angelo did just what he said he was there to help me. I can say Angelo did just what he said and then some he has amzing customer service , people skills, very respectful, extremely professional just a beautiful spirit. I am glad he was my service provider and handle all my concerns and met my needs. This is ...
Berman's service crew that's on Kedzie. Brian , Angelo and Venet are awesome everytime I bring my car in for service. These employees are kind, courteous and very informative. Good job hiring them Mr.Berman.
Mike Godlewski was my salesperson and this is my first car ever! I’m super happy with my new ride. Thank you so much for helping me out today. Highly recommend asking for Mike when looking for a car!!!
I am very happy with the customer service of Bryan service manager . Best customer service I’ve ever had . My experience has been great very helpful and professional.I will Definitely stay with Berman infinity . Also Receptionist Violet and service agent Angelo . Thanks Again to Bryan for being extra caring .
Loving my Q60 Ryan was a great, no pressure, salesperson 👌
Great service everytime . Brian , Deagelo , and Eddie took care of me 👌
The service was great! They gave my truck a brand new make over and I hardly recognized it! I love it thanks Brian and Angelo!
From start to finish this staff was Grrrrrr8
The service here at Chicago INFINITI is awesome. I always get great customer service from Brian and Angelo. I am a repeat customer here at this location.
Today I stop by my favorite dealership and the customer service was great.I recently got my truck stolen and had it towed to the dealership where I get service and they took great care of my vehicle. I really want to thank Eddie, Brian, and Kevin so much. With out you guys I wouldn’t have driving my baby home. If you have a INFINITI please take it to BERMAN INFINITI. They are the best they will get you in and out with no problems or hassle. I truly appreciate you guys
I was interested in buying a new car and decided to work with Xochilt! She was kind, knowledge, and understanding! She made the process very easy and enjoyable and I walked out with a brand new INFINITI! I highly recommend working with Xochilt because she went above and beyond!
I went in to buy a brand new car and Xochilt was very kind, professional, and informative. She listened to all my concerns, and went above and beyond to solve them. I walked out with a brand new INFINITI! I highly recommend working with Xochilt for your next car purchase.
I came in to Infinity with a problem with my sonar system and Angelo was the best. He could not of helped me more.
Brian from the service dept. is always on his A game. He is friendly, professional and provided a thorough explanation of my statement at check-out. Nobody wants to hear about maintenance recommendations as it will cost them money, but Eddie did a great job explaining what and why certain items were recommended. Keep up the good work, guys!
I give it 5 stars because been comin here for the last 2 years and these 2 guys are awesome and take care of u Brian and Angelo stop by and check them out
Great work Mike Godlewski Always happy to be back here! Professional, quick and painless How it should be! Bravo ! And I love my new car !!!
Matt is always a great guy that helps me all the time🤝👍🏾
I really dislike going to car dealerships. I feel like all you do is wait around and each tasks takes an hour. The first time I was at Berman Infinity I meet with Ian. Before I arrived I explained I didn’t have that much time and I wanted to test drive the car and have my car looked over to get an estimate to trade it in. Prior to my arrival Ian had the car out front of the building and ready for me to test drive it. He had already arranged for my car to be looked over ...
Mike Godlewski was super great with following up with me and I'm super happy with new car!
Had a great experience with Mike Godlewski- thanks so much for your help, it was time for a new car. super happy with everything!
Today I brought my Inifiniti Q50 in to have my engine looked at. This was my first time at Berman Infiniti; however after arriving and speaking with Angelo and John Fletcher, it felt as if I had been going there for years. I was very satisfied with the level of knowledge and professionalism amongst everyone I interacted with and will definitely come back for service in the future! Thank you for a great experience.
Started my day with some service on my QX60 with Brian Dickey greeting me. Brian was very knowledgeable on my Infinity and took care of me right away. We talk and laughed about things. I always have a great and relaxing time while waiting for my vehicle to get Serviced. I also went to talk to Ryan that sold me my QX60 and we caught up on some great conversations. Love my Infinity and enjoy the people that work there.
I bought my first INFINITI in 2017 and I can’t tell you how pleased I have been with the service. As my car is getting older it needs more service as any car would. I highly recommend listing to your car like you would to your body. Any sounds or change in performance is the car telling you it needs to see Service. And that is just what I do and Service tells me you are lucky you brought it in when you did. In my 28 years of driving and multiple makes of models I am still very impressed with ...
Brian Dickey was patient and knowledgeable. He explained everything in detail and answered all my questions.
Come see Xochilt!!! She helped me with everything like understanding the whole process especially since it was my first time buying a new vehicle through a dealership. Wonderful time with her and the company, definitely recommending to my friends and family.
I've been coming to this INFINITI for a few years, (before they moved locations). I've had nothing but positive experiences at both locations. I Def recommend!
Nice, clean facility- convenient location. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended.
Ryan and Ian are two wonderful sales associates. They were professional and friendly and l would recommend if you were interested in an INFINITI, ask for one of them.
Huge shoutout to Sochi at Berman Nissan for hooking me up with a 2018 Nissan Altima. Great experience and for buying my first car from a dealership, she calmed my nerves and kept it real.
First time new car buyer and I cannot recommend this place enough. Mike Godlewski was a dream, truly Midwest’s best with helping make this experience seamless and enjoyable. I would definitely recommend to my friends and family. Beautiful facility with the largest inventory in the area.
I took my car for an oil change. Brian Dickey provided an excellent experience throughout the process. He was very professional, courteous, and provided great service. Thank you!
Mike Godlewski thank you for helping me & my mother find our perfect vehicle!!! 🙏🏾❤️ His customer service is excellent, he made our process simple, easy & pleasant. Thank you Mike!!!
Horrible service department . After 5 days of having my car the problem is still no better and they tell me the part is also on back order . So even when they can get to fixing it I still have to wait an unknown period of time before they can fix it . Called and asked a simple question to have the service guy that was working my case replaced (he only worked on one out of three problems i told him about)and I was told he is short staffed. Not that I can switch to someone else but basically no I ...
Nate and Faustino are great
Tony Marzano is an excellent sales associate he goes above and beyond
Please ask for Mike Godlewski when looking for your next car. I had struck out at every other dealership I went to and was just about ready to give up on my car search but he found a way to get me into a brand new vehicle! Thank you so much, I will recommend you guys to all of my friends and family. Appreciate everything you did for me today.
My family and I had a very good experience at this dealership. We went in looking for a car for my daughter and Antonio was very helpful and patient, and was able to answer all of our questions and concerns. The rest of the staff is also attentive and nice. Really glad I stopped by and definitely recommend.
This was the best car buying experience I ever had in my life. Mike Godlewski & Sherly Rivera are like family to me now. Thanks for everything and I'll be back again when I decide to trade in my car in the future. I still can't believe I just drove home in a brand-new car!
Came from Michigan to Berman INFINITI in Chicago. I worked with Cesar I highly recommend him for your next vehicle purchase. I am with INFINITI q60
go see tony great sales person not pushy spent the right amount of time recommended for anyone looking for an infinity.
Tony M. best sale sales man not overly pushy and surprisingly very informative about the vehicles he was showing and the pricing. Very professional I would recommend asking for him.
Ask for Tony for great service !!
Come and ser Tony for all your products for your new car. Excelente attitude and explauns all your questions. Best guy , honest and sincere.
I can honestly say Ryan was AWESOME! He made our 1st experience with this dealership a great one!! Plus Shirley in finance was Awesome as well! Made the car buying experience quick and seamless!!
BEEN WITH NISSAN ; BUT AM THINKING OF A INFINITY GOING FOR THE BIGGER RIDE ELITE$!
Tony marzulo great sales man help me with all my question very good customer service
Tony Manzano sales man is very informative answering every question and is knowledgeable about the cars he showed us . I would recommend people ask for him.
Go see Tony for your new car!
The folks at Berman INFINITI Service of Chicago work hard to maintain the high standards of technical and customer service excellence that I've always associated with the INFINITI brand. Most importantly, in the unusual but inevitable event of lapses in meeting these standards, the service representatives and the management are not only open to listening to their customers' concerns, they are also more than willing to go the extra mile to maintain a high level of customer satisfaction. This is the hallmark of professionalism and Berman INFINITI of Chicago not only "talks the talk"; they "walk ...
We are happy with the purchase from there and will recommend others there for sure
Was looking into getting a new car but was a bit hesitant because it’s such a stressful process. Wow was I surprised at how friendly and knowledgeable they were. Buying a car was much easier here. Thank you for all the help!
Shirley is amazing she goes above an beyond to help her customers. Any time I call her she answers with one problem. Please keep her there you would keep more customers. Thanks Shirley 😊
Great service, wonderful people!
My experience with this dealership was good, the software update was made in a timely manner.
Pretty fast services and take good care for customers I am very happy and satisfied
This was my first time visiting Berman INFINITI of Chicago. My overall experience was AWESOME, first time impression are everlasting! I will definitely be back!
I was made to feel my car was the most important vehicle they had at the facility and that says a lot because my car is an 09 M35 clearly not a new car
Nice dealership brand new beautiful cars
Ricardo in the service department was very professional and efficient. I appreciated his politeness and personable demeanor. This is my second visit to this location and I’ve been very satisfied with the service each time
Great place to buy your next car. Great sales team and fair prices. Definitely would recommend.
Dealerships. They like to upsell you to the ends of the earth when trying to service your car. This dealership is no different (but who cares, it’s a dealership). I took my vehicle here thinking I had a software issue (hence why I didn’t just take it to my mechanic). At first the service consultant tried to sell me on hours of extra service (but that’s his job), I talked to the service technician and he advised me to take my car to the mechanic since he couldn’t justify having me spend $1500+ just diagnosing the issue. ...
Worked with Mr. Phuong and bought my dream car today. Very satisfied with his service, quick and professional. Also got the best deal ever for a nice car. Highly recommended
Exceptional service department that genuinely cares and communicates thoroughly every process of your repair! A highly recommend that people seek out Lee Zarra for his genuine compassion and professionalism!!!
Bergman INFINITI in Nile’s kept my car for three days, gave it back to me saying it’s ok to drive. Almost got in a crash twice. Berman chicago, even though a little more expensive, they fixed the problem in one day. The car was safe to drive and the consultant knew right away what’s wrong with it.
Helpful and accommodating and they keep me informed on the progress of my oil change.
I had a great experience at Berman INFINITI. They contacted me 5 min after i sent my information. Jesus was very patient with me and my family. He showed me different options and he stayed with us from the beginning to the end. You won't be disappointed.
Getting my vehicle serviced here is never a disappointment! Brian and the rest of the team always get me in and out very quickly and efficiently! I highly recommend to get your INFINITI serviced at this location!
Just purchased a new Q50 here this past Saturday and I can’t describe how happy I am that I visited this dealership! I was greeted by Ryan who assisted me throughout the entire process. He was very attentive with my wants and needs. On top of being very knowledgeable with the vehicle he was also very nice that this process felt like a walk through the park. If you need a car go see Ryan!
The absolute best car buying experience I’ve had so far! You actually feel appreciate from the time you walk in the doors to buy a car and also once you’re back to service your vehicle. I’ve had my Qx50 for 6 months now and I cannot recommend this vehicle and location enough! Phoung the salesman was amazing! Very professional and kind while providing all the necessary information for me to make a decision. Keep up the great work guys ! I will be back with my brother to trade in his G37 during spring !
Great experience with the staff and management! They really go above and beyond and the dealership is so clean and accommodating. Highly recommended buying a INFINITI here.
I can’t recommend this dealership enough! From service all the way to sales. This establishment is always friendly and professional yet very efficient. The sales representative Phoung was very knowledgeable throughout the whole process in helping me find the perfect vehicle. Jonathan in finance got me in and out with all my paperwork as well. If you are looking to service or buy a car you should definitely visit INFINITI of Chicago! Thank you guys, keep up the great work!
Visited a couple of dealerships before coming to Berman INFINITI, was very pleased with the way I was treated and I actually felt appreciated here unlike others where they don’t care about you and just pressure you to leave out with something. I would like to give credit to Cesar, who is an absolute great person and very respectful young man. I recommend all my friends and family to check this place out if ever need a new vehicle. Thank you guys for the amazing experience.
I am really happy to be a customer of Bergman Infinity. Brian Dickey the Service Lane Manager has provided me with consistent high quality customer service. He is the most professional and honest worker who helps customers resolve their problems. I was super stressed and he helped resolve the issues with my vehicle. He is the best. If I could give ten stars I would.
Although i ended up not buying a vehicle because of my bad credit, the experience was still very great. The young man helping me , Cesar, went above and beyond to try and help me walk out with a car and I appreciate his effort. Along with the sincere sense of appreciation that i got from the staff i must also acknowledge how welcomed the staff makes you feel once you are inside the establishment. I look forward to returning here when i am ready and next time i will not be walking out without a new car !
Huge shoutout to the sales team at Berman INFINITI, especially Cesar! Cesar was extremely attentive, thorough & knowledgeable along with the rest of the team. Would definitely recommend them if you’re looking for a easy going purchase!
I had a really good experience buying my vehicle from this dealership. I highly recommend this dealership and Jesus Aguilar (salesperson) if you are looking for a great deal and great vehicles.
I had a really good experience purchasing my INFINITI Q50 from Jesus Aguilar and Berman INFINITI. The whole process was smooth and pleasant. Jesus goes above and beyond for the customers and he always provided white glove service. THANKS BRO 👍
I came in looking for a nice and reliable vehicle and I left very satisfied. Everyone was very welcoming and helped. Jesus was my salesperson, and he made me feel comfortable and confident buying my new car.
Purchased my Maxima here was given a deal I couldn’t refuse,car salesmen Jesus was courteous professional and took really good care of me
