They were awesome from the moment I called them about my flat tire and the work I needed on my car. The service folks were great and kept me updated !
They’re always very good at customer service. Ended up having Maria helping me and she’ll be my “go to” contact moving forward. Honest and very experienced.
Eddy is ‘The Man’. This guy kept in communication with me from start to finish without giving me the impression that I was being pressured.
Dawayne was so friendly, patient, and helpful. He was easy to talk to and very accommodating. He went out of his way to help me with an issue I had. The service was great and quick. The turn around time on my service was outstanding. I was pleased with my results.
I have received excellent service and the professionalism is impeccable. When I ha e my car serviced, Kelly has such a pleasant disposition. He’s always helpful, and courteous while advising me on my car needs! Kudos!!!
Your survey James Carr & Ramon Gonzalez are phenomenal customer service agents! Additionally, James Carr is really talented when it comes to car detailing and relationship building with customers. Ramon Gonzalez is a great leader as I have watched him transition under changes in management while maintaining consistent and pleasant interactions with his customers. These two men are largely responsible for my repeat business and I would presume they add tremendous value to the INFINITI Chicago store. Kudos & many thanks!
Although I did not receive any reduction in price, the sales team was able to collectively answer all of my questions and I purchased a vehicle I'm happy with.
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