Customer Testimonials

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DealerRater May 4, 2021

The service and work were high quality and friendly interactions. The cost of services was very high compared to other options for servicing your vehicle.

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DealerRater Dec 30, 2020

Highly recommend working with Eddy Lindt at Berman INFINITI. Knowledgeable and personable, this was a great experience. I will buy my next vehicle here! 10/10

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DealerRater Dec 14, 2020

Great service by well trained and professionals. Also a great car, my third INFINITI. Always offered loaner when necessary. Waiting area clean & comfortable. Will continue with INFINITI

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DealerRater Oct 16, 2020

Best car buying experience I have ever had in over 50 years of car buying experience. Sales, Finance and the Service Department all are very customer focused, extremely knowledgeable and go the extra mile to explain feature and benefits on any detail discussed or questioned. Great organization and very talented employees

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DealerRater Sep 22, 2020

Thank you Eddy Lindt for taking the time to help me with the test drives and following up with me afterwards. Your shop is top notch

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DealerRater Sep 22, 2020

Eddy Lindt helped us and he was great! Super friendly and he understood right away it was our very first test drive so he wasn’t high pressure which would have made us leave the lot immediately but thanks to him we had a great test drive and will have to consider coming back to buy our next vehicle from him!

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DealerRater Sep 16, 2020

Good service and knowledgeable service people. Very prompt service, I did not wait for a long time.Will likely recommend to friends and family members.

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DealerRater Sep 10, 2020

I love love Eddy, he is very professional, efficient and he is knowledgeable about cars. I have received excellent service from him. I highly recommend this dealership and it’s friendly staff.

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DealerRater Sep 9, 2020

Eddy was outstanding to work with! His patience, commitment and dedication helped me find my dream car - INFINITI QX60. We couldn’t be happier with our purchase. We will be recommending family, friends, coworkers etc. to work directly with Eddy at Berman Niles.

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DealerRater Sep 6, 2020

Friendly staff and a good experience over all and I am happy with my car and glad to come to Berman dealership. I will definitely tell a friend and my son did buy a car from the dealership too

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DealerRater Sep 2, 2020

First time Buying INFINITI ! Eddy Lindt he is very friendly kind and knowledge we’re highly recommended!! Thank you so much for everything Eddy Lindt.

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DealerRater Aug 30, 2020

Eddy Lindt was great! He treated me and my wife with care, professionalism and was highly knowledgeable! A+++ Transaction. Thank you Eddy and I would definitely buy from you again!

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DealerRater Aug 26, 2020

This is possibly the best auto dealership I have ever experienced for a new car purchase. No pressure, willing to take all the time we needed for questions, and our Sales Consultant was knowledgeable, friendly and enthusiastic! Five stars!

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DealerRater Aug 13, 2020

Eddy Lindt assisted me and I found him extremely pleasant and helpful to work with Highly recommend him as a salesperson His follow up and follow through strategies are professional and efficient

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DealerRater Aug 2, 2020

Eddy was great to deal with. This is 2nd car my household has purchased from him, we will definitely refer family and friends to him. The finance man was great too, I’m sorry I don’t recall his name

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DealerRater Jul 21, 2020

Eddy is a very nice guy and was a pleasure to work with. He went out of his way to answer all of my questions.

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DealerRater Jul 17, 2020

Eddy Lindt and his manager - Jordan - provided exceptional service. I will return to Berman for future car purchases and recommend Berman to friends and family.

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DealerRater Jul 17, 2020

I live in Florida and needed to get a car for my son who lives in Niles...he lost his job due to Covid and his car needed major work...Luis the used car manager and Jimmy the salesperson were absolutely great about making the purchase easy as possible...they worked with me on the purchase price and gave me a very good deal...did all the paperwork by mail and Jimmy even delivered the car to my sons house...was working with several other dealers in the area but none even came close to the professionalism that Berman displayed.....

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DealerRater Jul 16, 2020

Eddy was great to work with and very knowledgeable about the vehicles. He took his time and showed me around to all of the vehicles I wanted to look at.

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DealerRater Jul 12, 2020

Eddy is very helpful and knowledgeable! The whole purchasing experience was very smooth. We highly recommend him to anyone who is considering to buy your next Infinity car!

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DealerRater Jul 9, 2020

I never thought buying a new (used) vehicle could be such a pleasant experience. Eddy Lindt is a true asset to your sales team. He is knowledgeable, professional and extremely pleasant to deal with. I would definitely return and refer friends to your dealership with salesmen like Eddy on the job.

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DealerRater Jul 4, 2020

Ken Zeller was AMAZING.He went up and beyond the regular sales man!He was not just interested in selling a car he wanted us to be completely comfortable.

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DealerRater Jul 2, 2020

Even though I didn't end up purchasing a car from Bermans, Eddy was of great help. He was very patient and gave me time to consider making a big purchase.

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DealerRater Jun 24, 2020

Salesman Eddy Lindt was extremely professional and cheerful with his showing to me and I made a purchase. He demonstrated the vehicle by driving it. Everyone was kind and courteous and I am especially happy with my new Volkswagen GTI.

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DealerRater Jun 23, 2020

Eddy was awesome, very knowledgeable, patient and was a pleasure to work with. Very happy with Eddy's service and the overall experience. Thank you!

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DealerRater Jun 16, 2020

Eddy helped me with finding and financing my first car. He was very generous and thoughtful. I’m happy with my new car. Thank you Eddy!

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DealerRater Jun 6, 2020

Jordan and Eddy are the best! I got my new car in time to celebrate my graduation. Best experience ever and quickest service I have ever experienced while buying a car.

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DealerRater Jun 2, 2020

Was interested in checking out Infinity’s new fleet of cars. Reached out online during the Covid pandemic and was put in contact with Eddy, who could not have been more awesome. Great buying experience.

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DealerRater May 31, 2020

What a pleasant car buying experience. Everyone was great. Very relaxed environment. Helpful with no pressure. I would highly recommend to friends shopping for a car.

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DealerRater May 30, 2020

This is an amazing and unique experience I would like to share with everybody looking for a good car! This is the place to go! Buying a car is never an easy ride nevertheless it can turn to a completely different experience went dealing with real professionals! That was our case when we met with Jimmy! A very knowledgeable, respectful and honest Salesman from INFINITI - Hooker St. Chicago! My wife and I left a message on the INFINITI website about a model we were interested in kind of late the night before. We were simply surprised by the quick ...

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DealerRater May 29, 2020

I haven’t financed a car in over 10years, I must say, this was the best car buying experience I’ve ever had. Ken and Luis were a joy to work with! I left there feeling great about my purchase(May 8, 2020). They worked hard to get me the note I wanted!! The whole experience was great from start to finish!! Thanks guys!!!

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DealerRater May 26, 2020

Friendly, professional, fast, honest, great customer service. All of the above is how I feel about this place. Amazing and professional stuff. My salesman Mr. Eddy Lindt was really professional at his job. Not pushy or aggressive like a LOT of other salesmans in other places! He showed me my Q50 that I bought from top to bottom. He wasn't just trying to sell me the car he was trying to make me fall in love with my Q50 and I totally DID ! He believed that if he show me my Q50 that'll do the job and it ...

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DealerRater May 20, 2020

This experience was amazing! I brought my father with Because sometimes dealerships can be very intimidating but here that wasn’t the case! Eddie was very kind and honest and worked really well with us. It didn’t take very long at all and I’ve never been happier with my car! Thank you so much.

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DealerRater May 17, 2020

My husband and I were recently looking to purchase a used car with low mileage. We found something we loved and it wasn't currently available at the store. However, after explaining what we were looking for, Tony Saldana, Doug Belgio, and Luis Guzman found us the exact car we were looking for, with even lower miles than we hoped for. This purchase could not have been any easier, or stress free. In a time of panic around the world, our car buying experience was exquisite. When we went in to purchase the car, the paperwork was ready to go, ...

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DealerRater May 15, 2020

Super friendly and not too pushy either. Helped me find the right option for me and did everything they could to help me out. And such a great deal!

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DealerRater May 14, 2020

Highly recommend this team! They were extremely knowledgeable and wonderful to work with. They made the car buying process seamless. The home delivery is an added bonus.

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DealerRater May 12, 2020

Wonderful experience. Ken did a great job of putting together the vehicle we desired to also meet the financing we desired. It was a joy working with him and he made the car buying experience a smooth process.

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DealerRater May 12, 2020

I worked with Eddy Lindt and he was great. Very informative and was able to answers all my questions and assist with my every need

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DealerRater May 11, 2020

Great experience from start to finish. Excellent communication. Berman INFINITI made our purchase easy and stress free! Our salesman, Eddy, went above and beyond. If you want a stress free car buying experience, look no further than Berman INFINITI.

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DealerRater May 5, 2020

Ken Zeller and Tony Saldana did a great job working a deal on a new Q50. They were very knowledgeable, thorough and answered all questions and concerns. I live 200 miles away and Tony met me part way with the new car. All paperwork was in order as promised. Great experience. Highly recommend Ken and Tony and Berman INFINITI

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DealerRater Apr 30, 2020

Service Consultant was very professional & has products knowledge to express to clients. Smooth Service Department atmosphere and welcoming environment for greater customer satisfaction. Excellent staff on hand

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DealerRater Apr 25, 2020

The service was great. I was given valet service which included a loaner vehicle. I trust that my vehicle was throughly checked. The service included “a flu shot “,.

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DealerRater Apr 22, 2020

Great customer service, super knowledgeable and professional! Quick and painless process. Eddy really knows his cars and treated me like a valued customer. Thank you!

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DealerRater Apr 22, 2020

i fell in love with a 2017 brown Q50 with beige seats low miles. eddy was our salesman very happy with the whole expierence great staff thank you chloe and luis

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DealerRater Apr 17, 2020

Great deal and easy to work with! Highly recommend for your INFINITI purchase! There was no pressure to buy and he was very nice. Very good experience

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DealerRater Mar 17, 2020

They’re always very good at customer service. Ended up having Maria helping me and she’ll be my “go to” contact moving forward. Honest and very experienced.

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DealerRater Mar 17, 2020

They were awesome from the moment I called them about my flat tire and the work I needed on my car. The service folks were great and kept me updated !

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DealerRater Mar 15, 2020

Eddy is ‘The Man’. This guy kept in communication with me from start to finish without giving me the impression that I was being pressured.

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DealerRater Mar 10, 2020

Your survey James Carr & Ramon Gonzalez are phenomenal customer service agents! Additionally, James Carr is really talented when it comes to car detailing and relationship building with customers. Ramon Gonzalez is a great leader as I have watched him transition under changes in management while maintaining consistent and pleasant interactions with his customers. These two men are largely responsible for my repeat business and I would presume they add tremendous value to the INFINITI Chicago store. Kudos & many thanks!

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DealerRater Mar 9, 2020

Although I did not receive any reduction in price, the sales team was able to collectively answer all of my questions and I purchased a vehicle I'm happy with.

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DealerRater Mar 8, 2020

Jimmy happened to be my sales guy and boy did I get lucky! He is a freaking hoot! And we had a great time! I’m really impressed with the service overall and who knew buying a car could be so seamless!

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DealerRater Mar 8, 2020

Everyone was friendly. Salesman ,Eddy Lindt was friendly, enthusiastic and knowledgeable about his product line . He took a lot of time with me to explain all the features of the car. Luiz Guzman was friendly and helpful and efficient in processing the financing paperwork. Both Eddy and and Luiz responded to my emails quickly and answered my questions. Only reason I didn’t rate a 5 was there was a backup and delay in getting to sales and finance paperwork .

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DealerRater Mar 7, 2020

Clean, professional and top notch. I had a great experience. Highly recommend this dealership and the sales team. Love my selection and the entire event.

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DealerRater Mar 5, 2020

Professional, friendly and accommodating. That is the service I got, thank you! Ramon worked with the insurance representatives in a very professional way. We got our car back in great shape!

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DealerRater Mar 4, 2020

Berman's INFINITI, Hooker St. Chicago absolutely outstanding! Experience w/customer service an enormous thumbs up! Ken Zeller the best! Jovial, knowledgable, patient, top of game! 🙂

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DealerRater Feb 26, 2020

Eddy was very helpful throughout the process and went the extra mile in making sure we were taken care of. The service department also was great, especially James Carr.

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DealerRater Feb 26, 2020

Since I'm a woman buying a car can be annoying. Eddy and Howar were great! I recommend this place to anyone. They were very helpful and not pushy at all.

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DealerRater Feb 26, 2020

The service and staff at Berman INFINITI of Chicago is top notch. Eddy greeted me as soon as I walked through the door. I came in looking for an INFINITI QX60 and walked out the same day with that very car with all the bells and whistles. I'd also like to add that Kelly in the service dept has been the most kindest and attentive every time I have had to come to the service dept. I appreciate the care that has been provided to me thus far at Berman INFINITI of Chicago!

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DealerRater Feb 26, 2020

Eddy was respectful and helpful in my process. He walked me through my options and was trustworthy. As standard in car dealers, they did not let me go without a car...

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DealerRater Feb 25, 2020

Great experience with sales and service. We got a great deal with several incentives, and the team was very flexible with our schedule. Thank you!

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DealerRater Feb 19, 2020

We had a fantastic experience with Bergman! We were in and out in less than 2 hours. By far the easiest buying experience we have ever had.

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DealerRater Feb 8, 2020

I had the best experience working with Howar and Tony, they went above to help me choose a vehicle that I would like and the process was painless no pressure to purchase. I really appreciated there patience and would recommend this dealership to family and friends.

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DealerRater Feb 3, 2020

Fast and easy. Quote matched price. Car wash was nice extra. Got appt when I wanted it. Car worked well and looked like brand new

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DealerRater Jan 19, 2020

I had the greatest experience buying my dream car, I want to thank Eddie Lindt not only he was the best salesman but had the greatest human heart. I am not a fan a dealership, I have no patient for people trying to sell things without human kindness. Eddie was the most patient and sensitive person. He went above and beyond expectation. I recommend 200% Berman INFINITI Service and the whole team. It was a smooth and no pressure operation. thank you so much for caring about people and being real thank you again Eddie, my children and me appreciate you ...

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DealerRater Jan 19, 2020

Cannot say enough about this dealership and the staff, they are amazing! I am so pleased with my purchase and how easy they made the process. Howar and Tony went above and beyond to ensure I got the best deal and finance rates possible. I am so appreciative and will be recommending this dealership to all of my family and friends. 10/10 experience.

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DealerRater Jan 19, 2020

The dealership was excellent. We had a wonderful experience from when we first walked in the door to the purchase of our QX60. The entire staff was helpful and made us feel special. They rolled out the red carpet for us. Eddy Lindt was fabulous! He was very knowledgeable and knew the details of his vehicle, had great follow-up. He provided a SUV that was a great fit for my husband, (who is 6’5” tall and doesn’t fit well in all cars), twin sons and me. He showed us a video on the iPad about the QX60 and thoroughly explained ...

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DealerRater Jan 17, 2020

Excellent service and friendly people at Berman INFINITI of Chicago. I'll definitely recommend my friends and family to buy from them they're in the market an INFINITI vehicle.

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DealerRater Jan 16, 2020

Mr. Kelly Smith is fast & will TRY.... & get u n & out. Very good guy. I don’t come often lol, but when I do, I’m good

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DealerRater Jan 10, 2020

Very happy with my purchase of a 2019 Qx60. I shopped at a number of different places from Carmax to online places... At the end of the day Berman earned my business with the professionalism and knowledge of the vehicle I wanted. I was satisfied with the price and the service I received was excellent. I'm proud to tell people I purchased my Qx60 from Berman of Chicago!

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DealerRater Jan 10, 2020

Went here after the horrible experience I had at another dealership and Eddy and Tony made me feel welcomed and helped me purchase the vehicle I really wanted! Thank You!

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DealerRater Jan 8, 2020

My process was quick and easy. Ken Zeller was a big help on choosing the right vehicle. Every time I come to get my car service I DONT have to wait long and Kelly Smith always does a great job. Thanks!

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DealerRater Jan 6, 2020

Howard is definitely amazing! He is knowledgeable about the cars. He went above and beyond! I felt no pressure and there was no haggling to purchase the car. I was merely tempted by the features that were shown to me, which Howard was so patient going over all the details. Ladies, if you need to buy a car see Howard Ruiz!!

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DealerRater Jan 6, 2020

My service appointment was for 9:30 and I was greeted by Dwayne Allen on time. When I told him I had an appointment he took care of the rest! Very gracious and professional employee, Thank you very much, Valerie

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DealerRater Jan 4, 2020

I was very happy with the purchase of a used infinity. Very dissatisfied with trade in. Did not receive 20 percent overBlue book value as promised in promotion letter.

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DealerRater Dec 30, 2019

For a newbie to the auto sales industry, Howar has more intellect, drive and knowledge than the veteran salespeople I've dealt with in the past. He is a definite asset to the Berman INFINITI company.

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DealerRater Dec 29, 2019

Know and trust the dealership. The Sales rep was awesome,friendly,very knowledgeable, A very very likable Chap! entire team was wonderful, we left HAPPY

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DealerRater Dec 25, 2019

I scheduled an appointment for oil change, tire rotation and wiper. Two hours later my car was ready. This is why I use Midas on Grand for general service.

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DealerRater Dec 15, 2019

Eddie was patient in helping us find the car to meet our budget needs and the needs of our growing family, he made a stressful process pleasant

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DealerRater Dec 14, 2019

Mr. Zeller went over the mile to help me out getting my vehicle, he and the Berman team were very helpful. I was going thru a tough situation after the total lost accident that I had, but I needed a vehicle, and these guys made the impossible to get me approved.

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DealerRater Dec 12, 2019

I had a truly wonderful experience with Eddy as my salesperson. There were no hard sales tactics and he sincerely did his best to make the transaction go as smoothly as possible, which it did. Buying a car can be very stressful, and by the time the transaction was completed and I drove out the service door I felt as if I actually had made some new friends. Also thanks to Ken, a jazz/music enthusiast for sharing his vast knowledge of theChicago music scene.

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DealerRater Dec 12, 2019

My service rep Kelly was amazing from start to finish. I have received the run arounds for a year but when I brought my truck to this location- the problem was resolved and they didn’t stop until they figured out a resolution

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DealerRater Dec 12, 2019

There are a number of Infinity dealers closer to home but found Howar and Chloe to be very professional and knowledgeable to deal with which made the drive worth it. I've purchased a number of cars over the last 50 years but this was one of the most pleasant, stress free purchases I've made.

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DealerRater Dec 11, 2019

Excellent detailed explanation about the car. So comfortable being around. Everyone there is nice!! My daughters after test driving the car wanted a INFINITI for their next car!!!!! They said it was the best car!!!

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DealerRater Dec 8, 2019

Berman’s Infinity provides excellent service to their customers. They give personalized care and they keep you informed on the best things that are needed for your car. I feel like everyone working at Berman’s really want to give the best service to their customers.

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DealerRater Dec 7, 2019

Had a great experience with my new car purchase. Ken Zeller was the best. He was helpful, patient, and very knowledgeable. Took the time to give me a complete tutorial of all of the features and bells and whistles. Great guy.

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DealerRater Dec 6, 2019

Howar was great! He was very thorough, professional and knowledgable. I purchased a CPO vehicle and he made sure to provide all service documents I requested in a timely fashion. Would definitely buy another car from him.

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DealerRater Dec 5, 2019

They welcomed me to the INFINITI family and treated me like royalty, it was a pleasure to purchase from you all and lie definitely be back

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DealerRater Dec 4, 2019

Howar was expecting me and met me at my car. He was enthusiastic, thorough and helpful from start to finish. Chloe, who had helped us with a vehicle in the past was the terrific too: efficient, effective and familiar with how our family has financed cars in the past with information at the ready. Steve was kind and welcoming. Overall, a terrific experience.

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DealerRater Dec 3, 2019

Great experience. I was looking to buy a 2013 INFINITI g37x sedan and Eddy and his team really made it happen they were really helpful.

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DealerRater Dec 3, 2019

Great people good service went in and they got the deal done Howard is a great sales rep this is a 5 star dealer thanks

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DealerRater Dec 2, 2019

The dealership is Awesome! Eddy lindt is beyond amazing! He made this car buying experience so great and I’m so happy I met him! I will return to him for cars as long as I can- he’s not a Salesmen he creates an entire experience for you! Never made me feel pressured or anything!

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DealerRater Dec 1, 2019

Needed a copy of my sales receipt for the Secretary of State...called Ken he emailed me a copy of the receipt over night. Ken has been our salesman at Berman for the last 2 years & because of him we will not go anywhere else for an automobile.

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DealerRater Nov 30, 2019

Went to Berman for service. Ramon helped me out. He kept me informed on what was being done and time frame of service. He was courteous and professional.

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DealerRater Nov 30, 2019

I have to say the one thing that captured my attention was Eddy’s response to me when I first pulled up to the dealer. He was intuitive about my purchase and if something was not right he would make sure I understood or the issue was resolved. Great salesman!!!

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DealerRater Nov 28, 2019

Great service and competitive pricing. They delivered the vehicle I wanted with the exact trims I needed and beat all competitors pricing and lead time.

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DealerRater Nov 25, 2019

Everyone was wonderful and made the car buying process great. I would recommend this dealership to anyone; I researched many vehicles and they had the best prices.

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DealerRater Nov 22, 2019

Howar and Berman's had the vehicle I needed and at the price I wanted. Howar was there all the way. Berman arrange shipment to Missouri and car arrive in great conditions. We had to go thought a snow storm and truck breakdown but we it arrived on Time. This was my second internet deal and if I need to do it again, I would Shop Berman and call Howar first. Buying a car sight unseen require a lot of Trust and Berman's and Howar earned my Trust. The QX60 was everything they promise. Here in Missouri we are ...

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