Customer Testimonials
My experience with this dealership was good, the software update was made in a timely manner.
Pretty fast services and take good care for customers I am very happy and satisfied
This was my first time visiting Berman INFINITI of Chicago. My overall experience was AWESOME, first time impression are everlasting! I will definitely be back!
I was made to feel my car was the most important vehicle they had at the facility and that says a lot because my car is an 09 M35 clearly not a new car
Nice dealership brand new beautiful cars
Ricardo in the service department was very professional and efficient. I appreciated his politeness and personable demeanor. This is my second visit to this location and I’ve been very satisfied with the service each time
Great place to buy your next car. Great sales team and fair prices. Definitely would recommend.
Dealerships. They like to upsell you to the ends of the earth when trying to service your car. This dealership is no different (but who cares, it’s a dealership). I took my vehicle here thinking I had a software issue (hence why I didn’t just take it to my mechanic). At first the service consultant tried to sell me on hours of extra service (but that’s his job), I talked to the service technician and he advised me to take my car to the mechanic since he couldn’t justify having me spend $1500+ just diagnosing the issue. ...
Great experience when I had my vehicle serviced here. Highly recommend. Very nice showroom and friendly staff.
Highly recommend this place. It is a professional and clean environment. Worked with Phuong and he made it a great experience
Worked with Mr. Phuong and bought my dream car today. Very satisfied with his service, quick and professional. Also got the best deal ever for a nice car. Highly recommended
Exceptional service department that genuinely cares and communicates thoroughly every process of your repair! A highly recommend that people seek out Lee Zarra for his genuine compassion and professionalism!!!
Bergman INFINITI in Nile’s kept my car for three days, gave it back to me saying it’s ok to drive. Almost got in a crash twice. Berman chicago, even though a little more expensive, they fixed the problem in one day. The car was safe to drive and the consultant knew right away what’s wrong with it.
Helpful and accommodating and they keep me informed on the progress of my oil change.
I had a great experience at Berman INFINITI. They contacted me 5 min after i sent my information. Jesus was very patient with me and my family. He showed me different options and he stayed with us from the beginning to the end. You won't be disappointed.
Getting my vehicle serviced here is never a disappointment! Brian and the rest of the team always get me in and out very quickly and efficiently! I highly recommend to get your INFINITI serviced at this location!
Just purchased a new Q50 here this past Saturday and I can’t describe how happy I am that I visited this dealership! I was greeted by Ryan who assisted me throughout the entire process. He was very attentive with my wants and needs. On top of being very knowledgeable with the vehicle he was also very nice that this process felt like a walk through the park. If you need a car go see Ryan!
The absolute best car buying experience I’ve had so far! You actually feel appreciate from the time you walk in the doors to buy a car and also once you’re back to service your vehicle. I’ve had my Qx50 for 6 months now and I cannot recommend this vehicle and location enough! Phoung the salesman was amazing! Very professional and kind while providing all the necessary information for me to make a decision. Keep up the great work guys ! I will be back with my brother to trade in his G37 during spring !
Great experience with the staff and management! They really go above and beyond and the dealership is so clean and accommodating. Highly recommended buying a INFINITI here.
I can’t recommend this dealership enough! From service all the way to sales. This establishment is always friendly and professional yet very efficient. The sales representative Phoung was very knowledgeable throughout the whole process in helping me find the perfect vehicle. Jonathan in finance got me in and out with all my paperwork as well. If you are looking to service or buy a car you should definitely visit INFINITI of Chicago! Thank you guys, keep up the great work!
Visited a couple of dealerships before coming to Berman INFINITI, was very pleased with the way I was treated and I actually felt appreciated here unlike others where they don’t care about you and just pressure you to leave out with something. I would like to give credit to Cesar, who is an absolute great person and very respectful young man. I recommend all my friends and family to check this place out if ever need a new vehicle. Thank you guys for the amazing experience.
They have been so helpful! I would recommend to any one getting a car that they go here and ask for Cesar! He will make sure you leave the dealership in the car of your dreams! He is such a wonderful and kind salesman and he will take care of you. I would definitely recommend to friends and family!
I am really happy to be a customer of Bergman Infinity. Brian Dickey the Service Lane Manager has provided me with consistent high quality customer service. He is the most professional and honest worker who helps customers resolve their problems. I was super stressed and he helped resolve the issues with my vehicle. He is the best. If I could give ten stars I would.
Although i ended up not buying a vehicle because of my bad credit, the experience was still very great. The young man helping me , Cesar, went above and beyond to try and help me walk out with a car and I appreciate his effort. Along with the sincere sense of appreciation that i got from the staff i must also acknowledge how welcomed the staff makes you feel once you are inside the establishment. I look forward to returning here when i am ready and next time i will not be walking out without a new car !
Huge shoutout to the sales team at Berman INFINITI, especially Cesar! Cesar was extremely attentive, thorough & knowledgeable along with the rest of the team. Would definitely recommend them if you’re looking for a easy going purchase!
I had a really good experience buying my vehicle from this dealership. I highly recommend this dealership and Jesus Aguilar (salesperson) if you are looking for a great deal and great vehicles.
I had a really good experience purchasing my INFINITI Q50 from Jesus Aguilar and Berman INFINITI. The whole process was smooth and pleasant. Jesus goes above and beyond for the customers and he always provided white glove service. THANKS BRO 👍
I came in looking for a nice and reliable vehicle and I left very satisfied. Everyone was very welcoming and helped. Jesus was my salesperson, and he made me feel comfortable and confident buying my new car.
Purchased my Maxima here was given a deal I couldn’t refuse,car salesmen Jesus was courteous professional and took really good care of me
Great service! Friendly and enthusiastic staff!
The team at Berman INFINITI Chicago dealership is incredibly efficient and professional yet friendly and understanding all the way! Definitely have full confidence in trusting them with your future car purchases and services. Keep up the good work!
The overall dealership and staff were very friendly. I had a lot of questions about the new car I wanted to buy and Nathan was extremely helpful answering all my questions and picking out the right car for me. I would recommend buying your car here.
I was looking forward to make my first new car purchase and Ceasar did not disappoint. Ceasar was very knowledgeable, Made the purchase go smoothly and efficient. He provided me excellent customer service throughout my whole Buying experience.I would 100 percent recommend this dealership and Ceasar to all my friends and family ! Thank you so much !
I will firstly & strongly recommend Berman INFINITI. Great sales team by all means. Questions clearly answered, detailed & informative. I cannot express how understanding & patient our sales person Jesus Aguilar was with us. Very happy with our purchase & of course, very much appreciated.
Lovely experience… They are great, all the sales team starting with Jesus (salesman) Chuck and Adelita (managers) are awesome. They take the time to answer every question, and also find out what was the perfect vehicle for me. I’m 100% I will be back with my mom who is looking for a vehicle. THANK YOU GUYS 👍
Adquirí mi camioneta en este dealership. Me atendieron muy bien, contestaron todas mis preguntas y nos dieron a mi y a mi familia toda la atención debida. Les recomiendo mucho al sr Jesús Aguilar si están en búsquedad de un carro nuevo o usado. Mil gracias.
Very friendly staff and wonderful service.
If you want great service this is the place to be!! Honesty and integrity is very important to this dealership! Couldn’t recommend it more!
I went to this dealership looking for a car for my son. Got a lot of help, and they kept exchanging emails/texts with me until I had all my questions answered and made a decision. I definitely recommend it.
Had a wonderful experience shopping around for a car here. Thank you for taking the time to help me with my inquiries.
Visited Infinity with my son looking for a car. The sales associates were very friendly and helped us with our questions. Thank you.
Superb costumer service, was helped out by a nice woman named Xochitl. Would recommend coming here for your car service needs. Be it, general car service, or purchasing/leasing a vehicle. I got a better price here than I did at any of the locally owned garages around where I lived for what I needed done, and was graciously helped when looking at new vehicles. No pressure environment.
For this being my first experience at a dealership, I was pleasantly surprised. The sales team were all very helpful and made me feel comfortable asking as many questions as I wanted. Overall they were very professional and extremely patient. Would recommend to others if they're in the market for an INFINITI or looking to know more about them.
Great customer service. The staff there is very friendly and helpful. I definitely recommend coming here to buy a car
Definitely a great shopping experience with Berman. i couldn’t be happier with my purchase , i definitely recommend buying a car from there to get a great deal and great customer service.
Super friendly!
I bought my vehicle from this dealership... great service, excellent products and cars.
I bought my Q50 from this dealership, great customer service… excellent finance options and great sales team. Ask for Jesus when you want your next INFINITI. 👍🏻
I had a great experience while car searching at Berman INFINITI. The sales associate was very knowledgeable about the car I was looking for and took the time to help me out.
Seriously can't say enough good things about this dealership. First off Nathan helped me fine the exact car I wanted for my family and I. He listened to my needs and I never once felt rush. I had many questions and felt he was very patient with me. Definitely recommending friends and family to get their next car here. Thanks Nathan!
Great service and friendly staff.
Berman INFINITI is extremely professional. Had a service done to my car and was extremely pleased with the quality of workmanship, will absolutely come again.
When I took my vehicle for service I had an excellent experience. I had no problems and everything was explained to me well.
The young man that helped me was Edgar Carrillo he was nice and polite. I was looking around for cars and had alot of questions and Edgar came up and asked if I need any help so I said yes and asked all of my questions out to him he didn't seem annoyed answering my questions and explaining to me also. Great sales men!!!
Cannot say enough good things about Berman INFINITI Chicago. From the initial phone conversation, to driving off the lot in my new car. Service was second to none. If you are in the market for a new INFINITI, or even a used car, definitely give Berman a call!
Recently purchased a new car here. The staff was very friendly and informative. They helped me pick out a new car and I am loving it. Would purchase a car here again.
Always a great experience at Berman INFINITI! The dealership is brand new and beautiful, and the staff members are incredibly helpful. The guys in the Service Department are also very knowledgeable, 10/10 recommend!
I bought my q50 from INFINITI Chicago, and LOVE IT. Wouldn't go anyplace else! The buying process was easy and hassle free. Thanks again.
Multiple purchases, and wouldn’t go anyplace else. Love my qx50!
Highly suggest. I wouldn’t go anyplace else. A++
This location has the best customer service. I needed my side view mirror fixed and was told I would have to bring my car in the next day . Brian tried his best to have it done that day so I could picked my daughter up for school! Thank you so much Brian I really appreciate your service!!!
First class service and experienced personnel,newfacility and immaculate ..would recommend to friends..all personnel were customer oriented..
This was the best car buying experience I have ever have had. Experience, educated and really car about putting you in the auto you want. I wouldn’t buy a car from anyone else.
I was in dire need of a positive battery terminal for my 2011 FX35. I had called around all day to find one. Online I found one for $10, in Orland I found one for $20 but they are the worst. Clarendon Hills has a problem with getting you the right parts so this was my cheapest and most reliable option. I spoke the Brandon over the phone, very nice guy. He answered all of my questions and put the part to the side for me. Based on my interaction with him and his great interpersonal skills I’d be willing to purchase ...
Prompt and friendly service. I highly recommend this dealership. I will be coming back here for any future service my car requires. Overall, a very pleasant experience.
Berman INFINITI of Chicago has earned a big YES in substantial part due to the extraordinary professionalism, candor, and skill of its exceptional Sales Manager Jake Grossinger. Please accept my compliments for your wisdom in securing Mr. Grossinger in his leadership position because his personal efforts are the sole reason my wife and I remained INFINITI customers and transitioned our business to Berman INFINITI of Chicago for the acquisition of our new 2021 QX50 Sensory AWD on June 29, 2021. I additionally had the pleasure of working with one of your newest employees, Madeline Ascherl. Most certainly, Jake Grossinger is an outstanding mentor ...
Nice clean spacious and quiet
Phuong is the best salesman I have ever encountered. Would recommend him to anyone. I love how they are helpful but not pushy like other places. This place is great!
I've only been here a couple of times for service but couldn't be more impressed. Brian and the other staff were friendly and professional. Thank you!
Brian Dickey was incredibly helpful, detailed, and knowledgeable. Would recommend to anyone and would visit again.
Very nice and helpful staff! 10/10 would recommend to anyone looking to buy a car
I was looking to make my first new car purchase and I made a request to look at the new 2022 QX55. This model is limited and I had seen pictures of it last year. I was able to make an appointment immediately; Ryan Clarke was simply amazing; I can’t even believe the unbelievably great customer service I received. I had a lot of questions and he answered all of them and made this purchase so comfortable for me. While experiencing a personal incident, I received amazing service and support from the team which includes Jake Grossinger, Tony, and the ...
The service and work were high quality and friendly interactions. The cost of services was very high compared to other options for servicing your vehicle.
A special shout-out to Brian in the service center. I’ve been a satisfied Berman INFINITI customer since purchasing our QX50 a couple years ago. With the recent move to the new and improved Kedzie St location, it’s been a pleasure working with Brian and his team. Brian epitomizes customer service. I’m confident that we’ll remain in the Berman family for years to come; it’s comforting to know that they take pride in hiring knowledgeable and trustworthy team members.
Great experience every visit. However, the ladies at the desk in the waiting area act as if they buy the snacks. It’s 15 people here and 5 snacks. I asked can they refill the area she people take too many so she doesn’t want to put that many out🙀. Wow I know it’s a courtesy but dam. Please update your website. Oil changes are listed in scheduling for $41.99; but when services were completed I paid $71.00 for the oil change. I was told "oh the website has not been updated". I been a loyal customer for years, Berman ...
Phuong made the process easy and simple, just purchased a new vehicle. He was extremely helpful, nice and straight to the point. The experience of riding this new infinity is definitely a big thanks to him. Highly recommend him as a sales person.
Recently, I went to Berman INFINITI of Chicago to get a diagnostic check on my 2009 G37. While waiting, I was looking at the 2021 Q60 with a sales representative, Julia, who had approached me to offer her expertise. Once I learned that repairing my car was not cost effective, service center staff referred me to Julia to inquire about my options for purchasing a new vehicle. Funny enough, Julia had already approached me before. Julia made my car buying experience smooth and presented my options in a no-nonsense way. She consulted with her colleagues during our negotiations and presented me with ...
I have to say, my experience with Berman INFINITI of Chicago was very pleasant. No pressure but a knowledgeable team that aimed to please. They went above and beyond to accommodate me. For that I give them a big 👍🏻! It didn’t hurt that they offered more for my trade than the other guys either.
My experience with Berman's sales manager and salesman Phuong Nguyen was top notch! I never felt pressured to purchase/lease a vehicle and Phuong was on top of everything in terms of answering my questions, finding options to fit our budges and trying to make things as easy as possible during these uneasy times - he even drove a test vehicle to our home since my husband's work schedule made it hard for him to visit the dealership. From start to finish it was a smooth and stress free experience and we are very happy with the vehicle ...
Highly recommend working with Eddy Lindt at Berman INFINITI. Knowledgeable and personable, this was a great experience. I will buy my next vehicle here! 10/10
Great service by well trained and professionals. Also a great car, my third INFINITI. Always offered loaner when necessary. Waiting area clean & comfortable. Will continue with INFINITI
Best car buying experience I have ever had in over 50 years of car buying experience. Sales, Finance and the Service Department all are very customer focused, extremely knowledgeable and go the extra mile to explain feature and benefits on any detail discussed or questioned. Great organization and very talented employees
Excellent service and Ramon displays exceptional customer service!
Thank you Eddy Lindt for taking the time to help me with the test drives and following up with me afterwards. Your shop is top notch
Eddy Lindt helped us and he was great! Super friendly and he understood right away it was our very first test drive so he wasn’t high pressure which would have made us leave the lot immediately but thanks to him we had a great test drive and will have to consider coming back to buy our next vehicle from him!
Good service and knowledgeable service people. Very prompt service, I did not wait for a long time.Will likely recommend to friends and family members.
I love love Eddy, he is very professional, efficient and he is knowledgeable about cars. I have received excellent service from him. I highly recommend this dealership and it’s friendly staff.
Eddy was outstanding to work with! His patience, commitment and dedication helped me find my dream car - INFINITI QX60. We couldn’t be happier with our purchase. We will be recommending family, friends, coworkers etc. to work directly with Eddy at Berman Niles.
Great job Phuong and Toni. All the best from very satisfied customers.. Divna and Dragan
Friendly staff and a good experience over all and I am happy with my car and glad to come to Berman dealership. I will definitely tell a friend and my son did buy a car from the dealership too
First time Buying INFINITI ! Eddy Lindt he is very friendly kind and knowledge we’re highly recommended!! Thank you so much for everything Eddy Lindt.
Eddy Lindt was great! He treated me and my wife with care, professionalism and was highly knowledgeable! A+++ Transaction. Thank you Eddy and I would definitely buy from you again!
This is possibly the best auto dealership I have ever experienced for a new car purchase. No pressure, willing to take all the time we needed for questions, and our Sales Consultant was knowledgeable, friendly and enthusiastic! Five stars!
Top Notch Customer Service from beginning to end.
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