Brought my car in at the last minute for a progressive issue. Turns out it needed significant work under warranty and was set up with a loaner. Excellent communication by Nick and the rest of the staff.
Great service, Jimmy was great, I walked in and drove out the same day with my suv, didn't try to sell me something I didn't want, they gave me exactly what I was asking for.
You’re waiting area is excellent compared to other dealerships that I have been to. That means a lot to people who get quality work and spend their money and your dealership. Little treats, snacks and giveaways are always welcome.
Today was my first time coming in to INFINITI of Chicago and was very pleased With the help I received from Nick Cardoza. He was so proffesional and friendly. I will definitely come back to this dealer.
I found the car I wanted online, emailed the dealership, scheduled a time to look at the car, and they had it waiting for me when I pulled up to their free curbside parking. Everyone I encountered was friendly and welcoming. I walked out less than two hours later with the papers to my newly purchased vehicle. They made the process easy! Thank you!
Nice clean dealership: need more wow factors like the luxury competitor dealerships less than 2 miles away. However everything was good from start to end but I personally thought the vechile would have been cleaned and detailed a little better. I had to take the car to the car wash the next day because soda residue was still in the cup holders and on the door handles.
Being a buyer from out of state you are needing the dealership to be completely upfront and honest with the condition of the used car I was interested in as I did not need any unexpected surprises. Jimmy Kottler my sales rep gave me a complete video walk around of the car beforehand along with his description while viewing the car. Everything looked good so I went ahead and booked my one way flight to pick the car up. When I arrived everything was spot on as described... Proceeded to do the paperwork with Joe... and before you know it I was out of there and eating a big fat steak at Mastro's... Great dealership... highly recommend.
The overall customer service AND satisfaction is unmatched! Service advisor Kelly is always a pleasure to work with and very informative. Bear man doesn’t just care about selling you a service they care about you as a customer!
The salesperson took time to listen to my needs and delivered. The dealership takes pride in the INFINITI Brand and not afraid to show it
Ok, there isn't a fireplace in their service department, there is no shoe shine station, no freshly brewed Starbucks, no reclining armchairs, and they don't make freshly baked cookies like their erstwhile rivals down the street. But what they lack in the luxury touch they more than make up for with their people. Their service team is kind, professional, they know your name and they will go above and beyond to make sure you've had a great experience. Special shutout to Jermaine for always rising to the occasion.
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